What is dual fee liability and why can it

cost you money?

dual fee liability

This happens:

You instructed Agent A to sell your house and they did viewings, had an offer from Buyer 1 sent out Memorandum of Sale but the sale didn’t proceed for some reason and you fell out with the agent or got fed up waiting.

You call Agent B and ask them to work for you to find a new buyer. Maybe you found Agent B because they put a flyer through your letterbox or they’ve been calling you because you didn’t choose them in the first place.

However this happens, Agent B must tell you that you risk Dual Fee Liability.

Where the problem starts

If Buyer 1 comes back and offers again because they have sorted out their mortgage or have now sold to a completed chain so are ready to move, Agent A can legitimately say they introduced this buyer and their fee is due.

You are now in contract with Agent B and their fee is due too because they have now agreed a sale to Buyer 1under their contract.

So, you are now liable for the fee you had agreed with Agent A as well as the fee agreed with Agent B, probably doubling the cost you had planned for.

Agent B is bound under Property Obmudsman Code of Practice to ensure that a buyer doesn’t unwittingly become liable for two fees. They must inform you of this risk in writing and, if they didn’t you may have grounds to refuse to pay their fee but you must pay Agent A’s fee.

How to avoid it?

I’ll blog about it later


Categories: Thoughts

1 Comment

David Mowat · November 23, 2021 at 6:40 pm

I have been stung with a duel fee
A company called Sinclair Taylor working for
King and chasemore, , nasty lot , they hide behind the law and the tpo , the tpo were useless , i appeals to them. The estate agent to no avail , the outcome of them getting a couple of grand out of me for nothing has lost them a few sales as I recommend friends and family to sell with sole agents and not a chain , so far three sales have gone to other agents , so through word of mouth they have lost , don’t see the point of driving customers off forever , once bitten ,

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Privacy policy